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Measuring Our Performance |
We cannot improve our performance unless we measure it. As part of our DPI (Driver Performance Index), all CORY operations are measured and rated in 5 key areas that directly affect a completed home delivery.
Among the categories measured:
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- Completion Rate
- Non-productive Delivery Rate
- On Time Performance
- Post Delivery Service Rate
- Customer Satisfaction Results
In addition, CORY regulary conducts on-line and voice surveys. |
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